SIGMA Customer Service

Returns

You will be given the option of receiving a refund of the full amount of the orgininal purchase price of the item.

 

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse.

 

In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).


How to return an item?

In order to return  an item(s), please fill in the form below and don't forget to attach your receipt. Return claim must be made within 14 days of receipt of item(s).

 

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original,undamaged packaging  and must have all original manufacturers materials and accessories, including instruction booklets, packing inserts and blank warranty cards. 

 

Customers are esponsible for return shipping charges; we do not accept COD or freight collect shipments. We do recommend a shipping method that provides adequate insurance. 

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