Is it possible to purchase spare parts for the new SIGMA cine lenses?Spare parts for the new cine lenses are not sold directly to users. For information on repairing and maintaining the lenses, please contact your local SIGMA dealer or service provider.
Going forward, do you plan to introduce cine lenses with different focal lengths or otherwise original features?Although we are currently unable to discuss any such plans, we will be providing further details on the development and marketing of our cine lenses on our website going forward.
Whom should we contact about repairing or maintaining a SIGMA cine lens?If you do wish to contact us regarding a faulty product, please do so by clicking here Contact Customer Service - Sigma (nwtsaas.com) or by telephone 010-mysigma . Please provide as much information as possible, such as the exact product model including any details on the product.
How do we request repairs of SIGMA cine lenses?
How much does it cost to repair a SIGMA cine lens, and how much time will it take?The cost and timing of repairs of SIGMA cine lenses depends on the parts required and their availability in stock or in the supply chain. For further information, please contact us Contact Customer Service - Sigma (nwtsaas.com)
How long will you support SIGMA cine lenses after you cease producing them?
We will support repairs of our cine lenses for 10 years after we cease producing them.
Do SIGMA cine lenses come with a worldwide warranty?No, our cine lenses come with a warranty based on the country or region in which they are purchased.
Can you send back to us any parts that are replaced when you repair our SIGMA cine lenses?
In the interest of safety, we must retain any parts we replace when repairing our cine lenses.
Is it possible to use teleconverters with the SIGMA cine lenses?The current models of our cine lens lineup are not compatible with teleconverters, but we may add compatible models going forward.
Where can we see the new SIGMA cine lenses?
Can the torque of the zoom and focus mechanisms of the new SIGMA cine lenses be adjusted?